Terms and Returns

Smile Easy provide quality-controlled and testing measures for all our products and equipment and aim to provide 100% positive customer satisfaction to maintain our customer service excellence and satisfaction.

We offer both before and after sales expertise, guidance and support. If we do not meet your expectation, we would like the opportunity to rectify the issue you are experiencing to your satisfaction!

Warranty

All Smile Easy teeth whitening LED lamps comes with a 12-month Australian warranty return to base.

If you are experiencing a fault with one of our LED lamps please contact us in the first instance. We will help you resolve the issue.

Often we can rectified a problem over the phone, especially if it is about a power connection or fuse.

If we can not resolve the issue over the phone please return the equipment to us for an inspection to ensure there has been no misuse.

If the equipment is identified as faulty by us we will repair or replace it as soon as possible to minimise any down time to your business.

Exceptions include

• consumable items that are not covered by warranty.

• Equipment that shows evidence of a power surge, has been dropped, treated roughly, left in extreme heat and/or elements, misused or mishandled.

• The cost of shipping equipment to us is your responsibility and not refundable.

Had second thoughts?

If you have purchased and change your mind, we are unable to provide returns on consumable items such as teeth whitening gel products, swabs, cheek retractors etc. This is because we cannot resell these items due to hygiene and storage needs. However, if your product is faulty, we accept returns of these products.

Any teeth whitening equipment or other non-consumable items can be returned if you have second thoughts.

The item(s) must be in the original packaging and not been opened or used. If we find evidence an item returned has been used there will be no refund offered.

All returns must be approved by the Care Manager in writing. Once approved return the item to us at your expense; with a tracking number provided within seven (7) days of receiving the item(s) or attempted delivery or waiting for collection at a post office or courier depot.

A 25% restock fee applies and postage is at your cost.

We do not offer refunds on treatment packs.

Fees and charges associated with refund payments will be deducted from the refund amount.

When we receive the return we need three to five business days to inspect the equipment and finalise your refund or exchange.