We provide quality-controlled and testing measures for all our products and equipment and aim to provide 100% positive customer satisfaction to maintain our customer service excellence and satisfaction.
We offer both before and after sales expertise, guidance and support. If we do not meet your expectation, we would like the opportunity to rectify the issue you are experiencing to your satisfaction!
All Smile Easy teeth whitening lamps comes with a 12-month warranty return to base. If you are experiencing a fault with of our lamps please contact us in the first instance. We will help you resolve any issue. Often we can rectified a problem over the phone, especially if it is about a power connection or fuse.
If we can not resolve the issue over the phone please return the equipment to us for an inspection to ensure there has been no misuse. If the equipment is identified as faulty by us we will repair or replace it as soon as possible to minimise any down time to your business.
Exceptions include: consumable items that are not covered by warranty. Equipment that shows evidence of a power surge, has been dropped, treated roughly, left in extreme heat and/or elements, misused or mishandled.
Shipping costs to return equipment to us is your responsibility and not refundable.
Had second thoughts?
Unfortunately, if you have purchased and change your mind, we cannot return consumable items i.e. teeth whitening gel products, swabs, cheek retractors etc as we cannot resell them due to hygiene and storage needs.
If they are faulty, we will accept returns of these products.
Any teeth whitening equipment or other non-consumable items can be returned if you have second thoughts. The item(s) must be in original packaging and not been opened or used. If we find evidence an item returned has been used there will be no refund offered.
All returns must be approved by a director in writing and returned to us at your expense; with a tracking number provided within seven (7) days of receiving the item(s) or attempted delivery or waiting for collection at a post office or courier depot.
A 20% restock fee applies and postage is at your cost. We do not offer refunds on treatment packs. Fees and charges associated with refund payments will be deducted from the refund amount. When we receive the return we need three to five business days to inspect the equipment and finalise your refund or exchange.
Want better results with whitening gels?
Contact us as soon as you can and we will help you get the best possible results with your gels. We will work with you to identify and resolve any problems your are experiencing. If there is any fault with our whitening gels we will replace them for you. We are unable to accept any returns after 30 days as the storage and treatment of gels impact their effectiveness. Please refer to storage of gels in our how-to guidelines.
Teeth whitening treatment packs
If you are not getting customers 5-14 shades lighter on untreated teeth then contact us within 30 days we’ll help you get the best possible results with the combination of your Professional LED teeth whitening lamp and whitening gels; and pass on further knowledge and expertise.
Each customer will achieve difference results. This is because everyone’s enamel colour is different. We expect you will have done a fair amount of customer treatments, between 6-10 treatments before accepting that you need a return. We will ask your for your before and after photos of customer treated.
If we are unable to assist to get results you can return the business system lamp for a refund less delivery cost. We are unable to offer a refund on postage or used product.
Refunds and returns will only be accepted where the original packaging is undamaged and unopened.